1. Overview
This Refund Policy applies to Musiko subscription payments, including renewals, one-time credit packs, and previously purchased one-time access passes. Because Musiko provides immediate access to digital services and credits, completed purchases are generally non-refundable once the associated service or credits have been materially used, except where this policy or applicable law requires otherwise.
Nothing in this policy limits any non-waivable consumer rights available under applicable law.
2. Subscription Renewals and Cancellation
- Subscriptions automatically renew weekly, monthly, or yearly according to the plan selected at checkout.
- To stop future renewals, open Billing in your account, select Manage subscription, and complete cancellation in the payment provider's portal before the next renewal.
- Canceling automatic renewal preserves access through the paid period and does not automatically issue a refund.
- Subscription credits expire at the end of the billing period for which they were granted.
- Additional credit packs are available to users with active Pro membership. They are one-time purchases, do not automatically renew, and their credits do not expire. Buying a pack does not grant, extend, or reactivate Pro membership.
- Previously purchased one-time access passes retain their original validity periods and do not automatically renew.
For questions about a completed payment, contact support@musiko.ai and include the transaction details.
3. Eligible Refund Cases
A full or partial refund may be issued when:
- You were charged incorrectly because of a technical error.
- You were billed more than once for the same purchase.
- A verified system issue prevented access to the core paid service and could not be resolved.
- You request a refund within 14 days and have not materially used the purchased access or credits.
- A refund is required by applicable law.
Email support@musiko.ai within 14 days of the charge. Include your account email, order or transaction identifier, charge date, and reason for the request. Requests are reviewed case by case under this policy, applicable law, and the payment platform's rules.
4. Subscriptions, Access Passes, and Credit Packs
You may request a refund within 14 days if none of the access or purchased credits have been used. Once any included or purchased credits have been used, the purchase is non-refundable except for an incorrect or duplicate charge, an unresolved verified service failure, or where applicable law requires otherwise.
5. Non-Refundable Cases
Except where required by law, refunds are not normally issued for:
- Subscription access, access passes, or credit packs that have been materially used.
- Unused subscription or access-pass credits that expired at the end of the applicable billing or validity period.
- Change of mind, failure to use available access, or dissatisfaction based only on creative preferences.
- Accounts suspended or terminated for violating the Terms of Service.
- Requests made more than 14 days after the charge, unless the law requires a longer period.
6. Refund Processing
Approved refunds are returned to the original payment method through the payment provider or merchant of record used for the purchase. Funds may take 5–10 business days to appear, depending on the payment method, financial institution, and region. Access or credits associated with a refund may be revoked.
7. Chargebacks
If you do not recognize a charge or believe it is incorrect, contact us first so we can investigate. This does not limit any rights you may have with your payment provider. Fraudulent or abusive disputes may result in restricted account access where permitted by law.
8. Contact
For refund or billing questions, use the contact option below.
We aim to respond to billing and refund requests within three business days.
9. Policy Updates
We may update this Refund Policy from time to time. Changes will be reflected by updating the "Last Modified" date above.
